Complaints

We want to give you the best possible service. However, if you are unhappy about any aspect of the service you have received, or about any invoice you have received, then we would encourage you to immediately inform the person within the firm dealing with your matter so that we can do our best to resolve the issue.

If you still have concerns, please contact Tim Morgan. For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulations Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.

The Data (Use and Access) Act 2025 (DUAA) requires that we help to facilitate the making of complaints about how we use your personal data. Should you wish to raise a complaint about a potential breach of your personal data or where you have any other concern about our handling of your personal data, please contact our Data Protection Officer, Harvey Osler, by email at hosler@odt.co.uk or by post to ODT Solicitors, Fourth Floor, 19 New Road, Brighton BN1 1UF. Our complaints Data Protection Complaints Procedure, is available here.

Our Data Protection Officer will assess and respond to your complaint in accordance our Data and Privacy Notice Privacy Notice. In particular, we will acknowledge your complaint within 30 days and, without undue delay, take appropriate steps to respond to the complaint and inform you of the outcome