Complaints

We want to give you the best possible service. However, if you are unhappy about any aspect of the service you have received, or about any invoice you have received, then we would encourage you to immediately inform the person within the firm dealing with your matter so that we can do our best to resolve the issue.

If you still have concerns, please contact Tim Morgan. For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulations Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.